Refund policy

Returns & exchanges

As a general rule, we do not accept returns or exchanges for personal reasons.

Defective items, incorrect orders and damage in transit

If your item is defective, differs from your order, or arrives damaged or soiled due to a shipping incident, please contact us, preferably within seven days of delivery. We will review the details and arrange an appropriate response, such as an exchange.

Please contact us before returning anything. We pay return and exchange shipping costs when the issue is our responsibility. Our domestic return instructions use freight collect; contact us first for return shipping instructions.

The seven-day period is a guideline to help us respond promptly and does not limit your statutory rights.

Customised items, including paid lens options

Paid options such as tinted lenses are processed according to your specifications. Once production begins, we do not accept cancellations, returns or exchanges for personal reasons.

If the product is defective or the customisation differs from your order, we will respond as described above for defective items, incorrect orders and damage in transit.