Frequently Asked Questions

Compare the measurements under “Product Size” on the product page with your current glasses. For example, “48□20-145” means a lens width of 48 mm, a bridge width of 20 mm and a temple length of 145 mm.

Frames with the same measurements can fit differently depending on their shape and nose bridge design. If you are unsure, contact us with the product you are considering and the model name or measurements of your current glasses.

Please contact us in advance with the product name and colour, or a link to the product page, so we can check whether it will be available to try on.

Depending on where the item is stored and whether it has sold, it may not be available when you visit.

Restock availability varies by model and colour. Limited editions and discontinued items may not be restocked.

Tell us the product name and colour you are looking for, and we will check expected arrivals and whether we can order it for you.

Colours may look different depending on the lighting used for photography and your screen settings. Patterns such as tortoiseshell also vary from frame to frame.

If you have questions about a colour or pattern, please contact us before ordering.

Please contact us before ordering prescription lenses. We will check your chosen frame and prescription to confirm whether we can make them.

Include the product name or product page link and your prescription details. Some frame designs or prescriptions may not be suitable.

Yes. At our store, we can check your vision and make prescription glasses even if you do not have a prescription with you. We will discuss your vision and how you use your glasses to suggest a suitable prescription and lenses.

For online prescription lens orders, we check the details on your prescription or the lens prescription data for your current glasses. If you do not have this information, please contact us before ordering.

Lens replacement is generally possible. Depending on the product, a range of colours, tint densities and lens types is available.

At our store, you can view lens samples and discuss your preferred colour, tint density and finish. Available options may vary with the frame construction and lens curvature, so please contact us with the product name or product page link.

Please also let us know whether you need prescription or non-prescription lenses.

Yes, you can consult us about lens replacement only. We will check the frame model and condition before confirming whether we can carry out the work.

We may be unable to work on damaged frames or certain specialised designs. Please tell us the brand, model name and current condition first.

Lens replacement and nose bridge modification (adding or adjusting the nose pad area) usually take about one week.

The time required may vary depending on the frame, lens type and work involved. If you need your glasses by a particular date, please contact us before ordering.

Yes. We offer free in-store fitting adjustments for glasses purchased from us, including online orders. We will check the frame material and condition and adjust the fit accordingly.

Tell us what is bothering you, such as slipping or discomfort behind your ears. Please do not bend or heat your frames yourself, as this may cause damage.

Because we need to check the glasses while you are wearing them, we generally do not offer fitting adjustments by post.

We offer credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, bank transfer, cash on delivery and convenience store payments.

Please check the payment options available at checkout for your order. Payment deadlines and fees are listed on our “Legal Notice” page.

Shipping within Japan is a flat rate of ¥880, including tax. There is no shipping charge for in-store pickup.

In-stock items that do not require modification are usually dispatched within 2–5 business days after payment is confirmed. Lens replacement or nose bridge modification usually takes about one week.

For pre-orders and made-to-order items, please check the timing shown on the product page. Delivery dates depend on the destination, traffic and weather conditions.

Please check the expected arrival or dispatch timing on the product page. Pre-orders are dispatched in sequence after the items arrive at our store.

Production and transport conditions may affect the schedule. If you order a pre-order item together with a regular item, we may dispatch them together once all items are ready.

Yes, in-store pickup is available. We will email you when your order is ready to collect.

Your order may not be ready immediately after you place it. Please wait for the pickup notification before visiting.

As a general rule, we do not accept returns or exchanges for personal reasons, including fit or a difference from your expectations.

Please check the measurements and photos before purchasing, and contact us if you are unsure. See our “Refund Policy” for full details.

Please contact us with your order number and a description of the issue, preferably within seven days of delivery. Photos showing the condition of the item will help us review it.

After checking the details, we will explain the next steps, such as an exchange. Please contact us before returning anything. We cover return and exchange shipping costs when the issue is our responsibility.

The seven-day period is a guideline to help us respond promptly and does not limit your statutory rights.

Please contact us as soon as possible with your order number if you would like to request a change or cancellation. We will check the progress of your order.

Paid options such as tinted lenses are made to your specifications. Once production has begun, we cannot accept cancellations, returns or exchanges for personal reasons.

Yes. Please contact us about repairs or replacement nose pads, screws and other parts. Availability, costs and turnaround times depend on the brand, the condition of the item and the availability of parts.

Please provide the product name, when you purchased it, a description of the issue and photos showing its condition. We will also review whether warranty coverage applies.

We generally do not accept routine repair requests from overseas. For items that arrive defective or incorrect, please see International Orders & Visiting Japan.

Yes. In principle, we ship all brands we carry to destinations worldwide.

Shipping costs and delivery times vary by destination country or region. Please contact us with the item you are interested in and your destination country or region.

Customers are responsible for any customs duties and import taxes associated with international delivery.

As a general rule, we do not accept returns or exchanges for personal reasons, including fit or a difference from your expectations. We also generally do not accept routine repair requests from overseas.

Items that arrive defective or incorrect are handled separately. Please see the next question and contact us before returning anything.

Please contact us, preferably within seven days of delivery, with your order number, a description of the defect or incorrect item, and photos showing its condition. We will review the details and explain the next steps.

Please contact us before returning anything. We cover return and exchange shipping costs when the issue is our responsibility.

The seven-day period is a guideline to help us respond promptly and does not limit your statutory rights.

Yes. You can collect your order at our store during your visit to Japan, and we can hold items for pickup. Please contact us in advance with the item you would like and your planned pickup date.

If you would like to try on an item, please send us the product name and colour or a link to the product page so we can check its availability for your visit.

For order collection, please wait for confirmation that your order is ready before visiting.